Returns & Warranty

Because a Sukkah is a seasonal product, returns are accepted up to 14 days before the first day of Sukkos. To be eligible, the Sukkah must be unused and in its original packaging, with the box unopened, undamaged, and unaltered. Our Sukkah is an outdoor product intended for seasonal use. It is not intended for use during inclement weather, and all necessary precautions must be taken to protect it from being damaged or destroyed. We are not responsible for misuse of our products, or for improper storage and maintenance. Please contact us by phone or email about the proper storage and maintenance of your Sukkah and Schach — we are open year-round to assist our customers.

Refunds and exchanges

Returns are accepted up to 14 days before the first day of Sukkos, and the returned Sukkah must reach us no later than that same 14-day mark. Anything arriving after it cannot be accepted. A 15% restocking fee is deducted from the refund amount. Customers are responsible for all return shipping costs, and original shipping charges are non-refundable. Once the returned item has been received and inspected, we process the refund to the original payment method, minus the restocking fee and any non-refundable shipping charges. Please contact us by phone or email before the holiday to resolve any issues with your order.

Sukkah Guarantee

5-Year Sukkah Warranty Policy — We stand behind the quality and durability of our Sukkahs. This warranty covers structural components and material integrity for a period of 5 years from the date of purchase, under normal usage conditions.

What's Covered

Sukkah Frame

Rust or chipping: Covered under normal seasonal use.
Bending: Covered if caused by standard fall wind conditions (generally under 30 mph).

Sukkah Walls

Tearing: Covered if the fabric tears under normal use during Sukkot.

Definition of Normal Use

Normal Use refers to standard setup, use, and takedown of the Sukkah for the duration of the Sukkot holiday, in moderate weather conditions. It does not include year-round usage or exposure to storms and heavy environmental stress.

What's Not Covered

Improper Setup

The warranty does not apply if the Sukkah was:

Not properly assembled or anchored
Set up on uneven or unstable ground
Modified in any way from its original design

Extreme Weather

There is no coverage for damage caused by storms, heavy winds, rain, snow, or hurricanes.

Negligence

If you fail to disassemble or secure the Sukkah in advance of bad weather, the warranty is void.
Unauthorized alterations, long-term outdoor exposure, or improper storage are not covered.

⚠️ Reminder: Sukkahs are temporary structures and must be taken down or secured if severe weather is expected. Customers are responsible for monitoring conditions and taking appropriate precautions.

Resolution Options

At our discretion, we will:

Replace the damaged part(s),
Provide a repair solution, or
Offer a partial credit toward the purchase of a new unit.

Replacement parts may be of comparable quality and may not exactly match the original components.

Shipping for Warranty Replacements

Approved warranty replacements are shipped via UPS Ground at our expense.
If your claim is submitted within 7 days of Sukkot, you may request expedited shipping at your own cost to ensure timely delivery.

Claim Process

To file a warranty claim:

Submit your claim on our Warranty Claim page.
Include photos of the damage and of the Sukkah setup.
Claims are reviewed within a few business days, and approved solutions are issued promptly.

Other Terms

The warranty is non-transferable and applies only to the original purchaser.
Damage after the 5-year window is not covered.
The warranty applies to seasonal Sukkot use only — not year-round or commercial installations.

General Sukkah Care & Maintenance

Store all parts in a dry, covered location after the holiday.
Do not leave the Sukkah assembled for more than 15 days per year.
Clean and dry the walls thoroughly before storing to avoid mold or mildew.

Questions about a claim? Email [email protected].